Getting in Touch With CrashPirate Support

What We Need From You Before You Write

A short, complete message gets resolved faster than a long one that leaves out the basics. Please have the email address you registered with, the date and approximate time of the transaction or problem, and the payment method involved (Visa, Mastercard, bank transfer, Bitcoin, Ethereum, Litecoin, Dogecoin or USDT). For a deposit or withdrawal query, add the amount in pounds sterling and, for crypto, the transaction hash from your wallet.

If we have asked for verification, prepare a passport or UK photocard driving licence together with a proof of address such as a utility bill or bank statement. Send documents by email rather than through live chat, and never include your password or full card number in any message.

Where You Can Email Us

Every written enquiry goes to [email protected], whether it concerns your account, a complaint, a data request or a responsible gambling question. Write from the address linked to your CrashPirate account so that we can match the message to your profile without asking further security questions. We do not publish a telephone number, and we will never ask you to call a number that arrives by text message or email.

When We Are Available

Support is available around the clock, seven days a week, with no closed hours on bank holidays. Times on our side follow UK time, which means GMT in winter and BST in summer, so a message sent at 03:00 on a Sunday reaches the same team as one sent at lunchtime on a Tuesday.

Which Channel Suits Which Problem

The two channels overlap, but each one is better at certain jobs. Live chat sits on the website and inside the app help menu, so you can raise a query without closing your game session.